![]() Even when they are closed, you may be able to get automated info, or you can log in as above. ![]() SBTPG has a phone contact page at the following link. To log in, choose the taxpayer portal at: Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds. If I filed with turbo tax will I get a stimulus check direct deposited in my bank account. H., called for an investigation into Green Dots relationship with TurboTax. They were the ones facilitating the refund advance/loan. banking company through TurboTax, in the form of a stimulus check. If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail. The bank that oversees the refund fees and advancements is called Santa Barbara bank TPG It is an entirely different entity than the Green Dot card you have. Less commonly there can be delays at the intermediary bank, and additional ID info, etc. To request a replacement card, log into your account or call TurboTaxs partner bank Green Dot at 1-88. The company that handles that is SBTPG (Santa Barbara Tax Products Group.) At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit. If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank-either Civista Bank of Sandusky, Ohio, or Green Dot Bank.
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